A student request for Biology tutoring can trigger a message to a department’s tutorial team. An unhappy response can trigger a high priority ticket to your support center and fire a trigger to Salesforce. The Workflows tab reacts to live survey responses with a variety of tasks, like response tickets, email responses, Salesforce triggers, and more.
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Learn how to build effective surveys in this Basic Overview. Here you’ll create insightful questions, add logic, deploy validation, apply a look and feel that will engage your participants, and highlight your brand. The Survey tab lets you design, build, and edit surveys. The Projects page is an organizational tool that you’ll learn to optimize in this Basic Overview. The Projects page lets you scroll through your projects, create new ones, and view your survey related data. Learn more about the Homepage components in this Basic Overview. The Homepage displays all your active surveys, workflows, tickets, and more.
Standard projects include Surveys, Conjoints, MaxDiffs, Frontline Feedback, and guided projects.Īdditional features like XM Directory, Stats iQ, and assorted extensions and API can be added to almost any of these parts of the platform.Īs you login to Qualtrics, you’ll arrive at the Homepage. ProductXM: Specialize in researching product experience. Standard projects include Surveys and guided projects. Standard projects include Surveys, Engagement, 360, Lifecycle, Ad Hoc Employee Research, and guided projects.īrandXM: Specialize in researching brand experience. Standard projects include Surveys, Dashboards, Website & App Feedback, and guided projects.ĮmployeeXM: Specialize in researching employee experience. Standard projects include Surveys, Imported Data, Website & App Feedback, and guided projects.ĬustomerXM: Specialize in researching customer experience. They are identified by unique icons on the support pages:ĬoreXM: The core of the Experience Management platform. If you learn the Survey Platform, becoming an expert in the other project types will be like snapping your fingers.Įach XM project type has a unique set of solutions designed to tackle the issues inherent in the experience you are measuring. Your XM solutions are grounded in the Qualtrics Survey Platform, created under the CoreXM category. The platform is designed to optimize research around the customer, employee, product, and brand experiences of your customers, constituents, and colleagues. Qualtrics is the premier Experience Management (XM) platform. About the Experience Management (XM) Platform
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